Terms and Conditions

Purpose

Groviq respects your privacy and is dedicated to protecting any personal information you share while visiting our website, www.groviq.co.in. This Privacy Policy explains what data we collect, how we use it, and the steps we take to keep it secure. When you connect with us or use our services, we may collect certain details to provide a better experience and fulfil the services you request. Your trust is important to us, and we are committed to handling your information with care and responsibility.

Applicability

This Privacy Policy pertains exclusively to our online operations and applies to visitors of the Groviq website regarding the information they share with us and/or we collect. We may collect two types of information:

1. Directly Provided Information – such as your name, contact number, email address, survey responses, organization name, and business details, submitted by you through forms or interactions on the site.
2. Automatically Collected Information – including technical data like your device’s IP address, browser type (e.g., Chrome, Safari), operating system (e.g., Windows, Mac OS), device identifiers, settings, web pages you visit on our site, referral URLs, and mobile network details.

In certain scenarios, we may extend this information to include your postal address, purchase history, service usage, subscriptions, recorded communications, and transaction details. While you are not legally obligated to provide your personal information, doing so helps us serve you better and respond effectively to your inquiries or requests.

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Use of User Information

By submitting your personal information, you consent to its retention and use by Groviq for purposes such as:

• Communicating with you regarding feedback, follow-ups, or program applications.
• Responding to service requests, inquiries, or providing information about our offerings that may interest you.
• Offering technical support related to our website or services.
• Enforcing our legal terms and policies related to your use of our services.
• Conducting data analysis and market research to improve our services and comply with legal obligations.

The processing of your data is based on the consent you provide at the time of submission. We will not store, process, or transfer your information without a valid lawful basis. You may withdraw your consent at any time by writing to info@groviq.co.in or requesting that your data be restricted or deleted, unless legal obligations prevent us from doing so.

Pricing

Please note that our pricing varies from client to client because we offer multiple services and create custom solutions for each client’s specific needs. This customized approach is the reason for the variation in prices.

Security and Data Processing

We implement comprehensive security measures to safeguard the confidentiality, integrity, and availability of your personal and user information. Our systems are protected through robust physical, electronic, and managerial protocols designed to prevent unauthorized access, misuse, or disclosure. We adhere to widely recognized standards for the secure collection, storage, and protection of personal data.

Your personal information is retained only as long as necessary to deliver the services you’ve requested or to comply with applicable legal, contractual, or regulatory obligations. Retention may also be required to resolve disputes, enforce our agreements, or maintain essential business and financial records.

Despite our best efforts and reasonable precautions to protect your data, no system can guarantee absolute security. By submitting your personal information to this website, you acknowledge and accept the inherent risks involved. You agree that we are not liable for any unauthorized access or misuse of your data that may occur despite our safeguards.

User Obligations

You are a restricted user of this website.

You are bound not to cut, copy, distribute, modify, recreate, reverse engineer, distribute, disseminate, post, publish or create derivative works from, transfer, or sell any information or software obtained from the website. With our prior permission, limited use may be allowed. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, and copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the website is not permitted.

Acceptance of the Policy

By visiting our website, signing up or logging into the website, uploading information on our website; you acknowledge and unconditionally accept the policy. If you do not agree with this Policy, do not use our website and services or provide here any of your personal data.

Governing Law and Jurisdiction

This Privacy Policy is governed by and operated in accordance with the laws of India. In the event of any dispute arising out of or in relation to the information used, the Parties shall try and resolve the dispute amicably in good faith through negotiations. In case the dispute is not resolved within a reasonable time, the Parties agree to submit the same for arbitration to a sole arbitrator, mutually appointed by the Parties. The arbitration proceedings shall be governed by the provisions of the Arbitration and Conciliation Act, 1996. Arbitration proceedings shall be conducted in the English language and the venue shall be Ahmedabad. The award of the arbitration proceedings shall be final and binding on the Parties.

Updates

We may change this privacy policy from time to time and you should check these regularly. Your use of the website will be deemed an acceptance of the privacy policy existing at that time.

Links to Other Websites

Our Service may contain links to third-party websites. We are not responsible for their content or privacy practices. We recommend reviewing their privacy policies before sharing your information.

Receipt of Payments

All the payments for services are accepted only in the name of Groviq Services Private Limited, "Current Account" through NEFT/IMPS, RTGS, and digital payment wallets (Cash Free, Razor pay, Aggrepay). Referring to the above clause. We do not accept payments on personal accounts or under any other name. Any concerns related to authentication of payments to the Groviq Services Private Limited can be confirmed by contacting account@groviq.co.in.

Refund Policy

This Policy consists of the procedure to be followed and terms and conditions applied and considered for Refund and Cancellation in regards to Services provided by Groviq Services Private Limited.

Definitions

i. Service Provider:The person who is giving specified services in exchange for a payment.

i. Service Receiver:Service receiver is a person who receives or avails the services provided by the service provider.

Eligibility Requirements for Refund

The Service receiver will be eligible to claim refund only after a thorough assessment of the service in question was made by the Service Provider or the same is stated in the duly executed documents such as Agreement, Undertaking, or any such other documents signed by both Service Provider and Service Receiver depending on the circumstances.

Types of Refunds

Refund will include such amount as mentioned in the duly executed documents or any such amount mutually agreed between the Service Provider and Service Receiver.

Refund Timeframe

The Refund will be received within 45 working days after receipt of all the documents, details and information required by the Service Provider to complete the process and initiate the transfer.

Refund Process

An e-mail will be sent from Groviq stating the details of the terms in compliance with which the refund will be processed along with the reason and amount of the Refund. The Service Receiver will need to Accept and Acknowledge the same in respect to the mail itself. The Service Receiver will need to provide Bank Account details such as the account number and the IFSC code of the branch in question in which the amount of refund is required to be transferred by the Service Provider. After the receipt of required details, the process of refund will be initiated and the amount will be received by the Service Receiver within the time frame mentioned above (i.e., within 45 working days after receipt of all the documents, details, and information).

Grievance Resolution

For any queries or clarifications regarding the services availed, the Service Receiver may write to the Company or its authorized representative at support@groviq.co.in. The email should be sent from the registered email address provided to us for service-related communication and must include the following details: Company Name, Service Availed, Specific Query, Name, and Contact Details of the individual associated with the project.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, feel free to reach out to us at:
Email: info@groviq.co.in